{"id":61998,"date":"2021-06-24T15:36:52","date_gmt":"2021-06-24T14:36:52","guid":{"rendered":"https:\/\/www.sinta.it\/support\/"},"modified":"2024-11-25T15:12:21","modified_gmt":"2024-11-25T14:12:21","slug":"support","status":"publish","type":"page","link":"https:\/\/www.sinta.it\/en\/support\/","title":{"rendered":"SUPPORT"},"content":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1624543932915{padding-top: 50px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\"><strong>SUPPORTING SERVICE<\/strong><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;immagine-doppia-1&#8243;][vc_single_image image=&#8221;58139&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;immagine-doppia-2&#8243;][vc_single_image image=&#8221;58138&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><strong>We offer a competent and professional support service to optimize production efficiency.<\/strong><\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">It is important to promptly replace worn or damaged parts to ensure functional safety and prevent potential chain damage or machinery systems downtime with its related inconveniences and costs.<\/p>\n<p style=\"text-align: center;\">Therefore it is essential to proactively monitor, optimize and safeguard the performance of robots with advanced support and preventive maintenance.<\/p>\n<p style=\"text-align: center;\">In order to reduce the risks of machine downtime and to have control over unexpected events we have thought of a technical support service tailored to specific production needs.<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][vc_single_image image=&#8221;58141&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space height=&#8221;30px&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><strong>We want to take care of your robots, whether they are traditional, collaborative, linear electric axes or robocylinders.<\/strong><\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Therefore we always provide phone support and one-site assistant on demand. In addition to our standard product warranty we have also designed three types of service contracts:<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-df8889f9426139e05bd5e97e24a76919.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-df8889f9426139e05bd5e97e24a76919 > i {\n  margin-right: 8px;\n}\n<\/style><div class=\"btn-align-center\"><a href=\"\/wp-content\/uploads\/Robot-Care-Sinta.pdf\" class=\"default-btn-shortcode dt-btn dt-btn-l link-hover-off \" target=\"_blank\" id=\"default-btn-df8889f9426139e05bd5e97e24a76919\" rel=\"noopener\"><span>DOWNLOAD THE BROCHURE<\/span><\/a><\/div>[vc_empty_space height=&#8221;70px&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;15&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;riquadri&#8221;][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1626947299057{padding-top: 35px !important;padding-right: 35px !important;padding-bottom: 35px !important;padding-left: 35px !important;background-image: url(https:\/\/sinta.it\/wp-content\/uploads\/sfondo-colore.png?id=57906) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;colonna-verde&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><strong style=\"color: #fff;\">TYPE<\/strong><br \/>\n<strong style=\"color: #fff;\">OF SERVICE<\/strong><br \/>\n<strong style=\"color: #fff;\">CONTRACTS<\/strong><\/h3>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1626947289386{padding-top: 35px !important;padding-right: 35px !important;padding-bottom: 35px !important;padding-left: 35px !important;background-color: #e0e0e0 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><strong style=\"color: #636363;\">BASIC<\/strong> <strong>PLAN<\/strong>:<\/h3>\n<h5><strong>The essential<\/strong><br \/>\n<strong>for consistently efficient robot performance<\/strong><\/h5>\n<ul>\n<li>Maintenance service<\/li>\n<li>Alert service<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1624546673153{padding-top: 35px !important;padding-right: 35px !important;padding-bottom: 35px !important;padding-left: 35px !important;background-color: #e0e0e0 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><strong style=\"color: #636363;\">PREMIUM<\/strong> <strong>PLAN:<\/strong><\/h3>\n<h5><strong>To always keep<\/strong><br \/>\n<strong>the robots under control<\/strong><\/h5>\n<ul>\n<li>Maintenance service<\/li>\n<li>Alert service<\/li>\n<li>Emergency service<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1624546679800{padding-top: 35px !important;padding-right: 35px !important;padding-bottom: 35px !important;padding-left: 35px !important;background-color: #e0e0e0 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: left;\"><strong style=\"color: #636363;\">FIRST<\/strong><strong> PLAN:<\/strong><\/h3>\n<h5><strong>All-inclusive and always<\/strong><br \/>\n<strong>connected<\/strong><\/h5>\n<ul>\n<li>Maintenance service<\/li>\n<li>Alert service<\/li>\n<li>Emergency service<\/li>\n<li>Remote access service with VPN<\/li>\n<li>Quick monitoring service<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;70px&#8221;][vc_column_text]<\/p>\n<h5 style=\"text-align: center;\">For the Premium and First Plan there is also the <strong>SMART GLASS EPSON MOVERIO<\/strong> option: remote assistance with Augmented Reality interaction between your team and our technical team to minimize intervention times and costs.<\/h5>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;45px&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><strong>Quick assistance wherever you are<\/strong><\/h3>\n<h5 style=\"text-align: center;\">To simplify and meet your needs we are also able to provide <strong>remote technical suppor<\/strong>t by clicking the button below.<\/h5>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][vc_single_image image=&#8221;59560&#8243; img_size=&#8221;200&#215;45&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;https:\/\/get.teamviewer.com\/sintasrl&#8221; el_class=&#8221;pulsante-teamviewer&#8221;][vc_empty_space height=&#8221;70px&#8221;][\/vc_column][\/vc_row][vc_row bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-vz-jquery&#8221; bg_image_new=&#8221;id^53865|url^https:\/\/sinta.it\/wp-content\/uploads\/bg-dev-studio-05.jpg|caption^null|alt^null|title^bg-dev-studio-05|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_override=&#8221;ex-full&#8221; enable_overlay=&#8221;enable_overlay_value&#8221; overlay_color=&#8221;rgba(0,0,0,0.76)&#8221; overlay_pattern=&#8221;transperant&#8221; type=&#8221;vc_default&#8221; css=&#8221;.vc_custom_1624890473392{background-color: #000000 !important;}&#8221; el_class=&#8221;riga-call-to-action&#8221;][vc_column offset=&#8221;vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;3\/4&#8243;]<div id=\"ultimate-heading-89306a7d69bf3ad44\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-89306a7d69bf3ad44 uvc-2531 accent-title-color\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-89306a7d69bf3ad44 h2'  data-responsive-json-new='{\"font-size\":\"desktop:30px;tablet_portrait:20px;\",\"line-height\":\"desktop:40px;tablet_portrait:30px;\"}' ><h2 style=\"--font-weight:theme;color:#ffffff;margin-bottom:10px;\">REQUEST MORE INFO<\/h2><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-89306a7d69bf3ad44 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:34px;tablet:32px;tablet_portrait:32px;mobile_landscape:28px;mobile:28px;\",\"line-height\":\"desktop:44px;tablet_portrait:44px;\"}'  style=\"font-weight:bold;color:#ffffff;\">Click on the button to the side and fill out the form.<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">#default-btn-57ef7f4d26fd52f9f447d575e1efcb9f.ico-right-side > i {\n  margin-right: 0px;\n  margin-left: 8px;\n}\n#default-btn-57ef7f4d26fd52f9f447d575e1efcb9f > i {\n  margin-right: 8px;\n}\n<\/style><div class=\"btn-align-right\"><a href=\"#\" class=\"default-btn-shortcode dt-btn dt-btn-l link-hover-off anchor-link \" id=\"default-btn-57ef7f4d26fd52f9f447d575e1efcb9f\"><span>CLICK HERE<\/span><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1624543932915{padding-top: 50px !important;}&#8221;][vc_column][vc_column_text] SUPPORTING SERVICE [\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;immagine-doppia-1&#8243;][vc_single_image image=&#8221;58139&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;immagine-doppia-2&#8243;][vc_single_image image=&#8221;58138&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column][vc_column_text] We offer a competent and professional support service to optimize production efficiency. [\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][vc_column_text] It is important to promptly replace worn or damaged parts to ensure functional safety and prevent potential chain damage or&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-61998","page","type-page","status-publish","hentry","description-off"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sinta.it\/en\/wp-json\/wp\/v2\/pages\/61998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sinta.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sinta.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sinta.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sinta.it\/en\/wp-json\/wp\/v2\/comments?post=61998"}],"version-history":[{"count":1,"href":"https:\/\/www.sinta.it\/en\/wp-json\/wp\/v2\/pages\/61998\/revisions"}],"predecessor-version":[{"id":62000,"href":"https:\/\/www.sinta.it\/en\/wp-json\/wp\/v2\/pages\/61998\/revisions\/62000"}],"wp:attachment":[{"href":"https:\/\/www.sinta.it\/en\/wp-json\/wp\/v2\/media?parent=61998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}